Frequently Asked Questions
Everything you need to know about your LAMOUR Beauty & Life experience.
Are LAMOUR Beauty products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check the specific product description for the vegan certification mark.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened skincare products?
Your satisfaction is our priority. If a product doesn't suit your skin type, we offer a 30-day return policy. Even if opened, you can return it for a store credit or exchange, provided at least 75% of the product remains.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Afterpay and Klarna.
How can I track my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's portal. You can also track your order directly through your LAMOUR account dashboard.
Do you offer professional consultations for skincare routines?
Absolutely! We offer free 15-minute virtual consultations with our licensed estheticians to help you build a personalized routine. You can book a session through our 'Beauty Advice' page.